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How To Breakthrough The Couple Rejection Objection

As you’ve all experienced, the majority of your clients who are couples come together as a packaged deal. So what happens when a couple applies for a Long-Term Care Insurance (LTCi) policy and only one is approved?
 
In most cases, the spouse who received the green light may no longer want a policy with a carrier who rejected coverage for their significant other. And even worse, they may decide that they no longer need coverage at all.

The reality is – if one spouse is declined, it is even more crucial that the insurable spouse has a plan in place.

Convincing the insurable spouse to proceed with the plan.
 
Client Objection: “My spouse was declined so I do not want to take my policy.”
 
In this case, it is probable that the healthier partner will attempt to care for the other – with whatever financial, physical, emotional and mental demands that are required.
 
Your Reply: “Caring for a loved one could either be met with minimum effort or it may be very strenuous. And while personally caring for your significant other, you may have do to dip into your savings, leaving little funding left for your own care.”
 
You Ask: “Would you be ready to go it alone and take care of all those new tasks that arise in a situation like that?”
 
Once you’ve overcome the objections, we will help you make certain your clients have the right LTCi plan in place to meet their needs.
 
Contact your LTCi Sales Rep for more information.
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Long-Term Care – It’s Just A Conversation Away

Long-Term Care (LTC) is often perceived as a difficult subject to discuss, but the ultimate goal – financial security – is the same as with any other type of insurance or investment that you currently offer your clients.

Don’t let the topic of long-term care intimidate you out of a potential sale.

The next time you sit down with you clients, avoid leading with product facts and statistics.
 
Try asking the following questions to start the conversation:
  • Do you have personal experience with a family member or friend that needed long-term care?
  • How and where was the care provided?
  • How was your/their impacted physically and emotionally?
  • How was the cost of care handled?
After discussing these details, ask your clients how they would handle that type of situation:
  • Have you thought about the impact to your assets and family if you were to someday need long-term care?
  • Where would you want to receive care?
  • Could you financially absorb the cost of care?
  • What level of involvement would your family have in your care?
The goal is to help your clients see LTC Insurance as the solution for a situation that could significantly impact their loved ones and their financial future.
 
They will begin to see the valuable benefits of LTC Insurance, which creates a natural segue into a discussion on product features and details. Suddenly, the topic you were hesitant to discuss has transitioned into an LTC Insurance sale.
 
We’re here to help you design a plan that is both affordable and the best solution for your clients’ needs – contact your LTCI Sales Rep for guidance.
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How To Develop Your Own LTC Philosophy 🦉 Wednesday, October 15

What’s Your LTC Philosophy?

Wednesday, October 15th – 11.00 AM to 11.20 AM PST

REGISTER NOW

Most successful advisors have a clear philosophy on how they think about Long Term Care risk – but is that philosophy developed based on facts?

Join us for “What’s Your LTC Philosophy?” where you’ll learn:

✅ What the data says about actual LTC claims
✅ Why the most popular ‘3-year’ plan design may not be the ‘ideal’ design when it comes to Long Term Care planning
✅ How to structure a plan that appropriately addresses the real financial risk of care

By the end of this session, you will be able to confidently communicate how your clients can remove or reduce the risk of an extended health care event.

Questions? Contact the CPS LTC Team at (949) 863-0700 Option 3.

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How To Identify The Marks Of Potential LTCi Clients

Consumers today have more choices than ever before when it comes to funding traditional long-term care (LTC) services.

While other funding vehicles may be good options for some people, a traditional LTCi policy continues to be the best option for many of your clients.

Many current LTCi policy holders share these similarities:
  • Females, age 50 to 65
  • Household income of $50,000 to $250,000
  • Married, with adult children
  • Working in a metropolitan area with a population of at least 250,000
  • A homeowner with 11 or more years in the current residence
  • A “planner” who is interested in financial issues; owns life insurance and other conservative investment products
  • Family oriented
  • Exposed to LTC issues; knows someone (a family member or friend) who has needed LTC services
  • Research oriented; an online use; self-educated about LTCi
Look through your book of business – do any your clients fit the profile?
 
If so, contact your LTCi Sales Rep – we’ll help you design a plan that is both affordable and the best solution for each of your clients’ needs.
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Simple Conversations That Will Close Your Sale

When planning for retirement, most people take stock of their expenses to ensure they have enough income to live comfortably. But many fail to consider the significant price of long-term care services.

The average cost of nursing home care is approaching $107,000 a year.

Making it easy to see how a long-term care situation could quickly deplete the retirement nest egg that your clients have worked hard to build.
 
Explain how Long-Term Care Insurance (LTCI) will help protect their retirement funds and close the sale with these simple conversation pointers:
 
Conversation Starter 1:
 
“Let’s talk about how your plan to live a long life could impact your spouse and your children.”
 
As people get older, they generally need more help. If your clients are like a lot of people, they mistakenly believe their long-term care needs are already taken care of.
 
Ask them if they have thought about:
  • Who will take care of you?
  • Will that person be able to be a full-time caregiver?
  • Where will you live?
  • Which one of your children might you be able to live with?
Conversation Starter 2:
 
“Did you know that major medical insurance doesn’t cover long-term care services? Medicare coverage is limited to helping people get back on their feet after an illness or injury. And relying on Medicare may mean spending down assets to qualify.”
 
Ask your clients how they would pay for the care they need if these options were taken off the table.
 
Have them consider:
  • Could you afford to pay the extra costs per year out of your retirement savings?
  • Would you have access to the funds you need? Or would you have to sell assets, cash in stocks, or dip into 401(k) or other savings accounts?
  • Which assets would you use to pay for your care?
An LTCI policy ensures that the funds your clients need are available to pay the bills for long-term care expenses – protecting their retirement assets and making their retirement dreams a reality.
 
Design a plan that is both affordable and the best solution for your clients’ needs – contact your LTCI Sales Rep for guidance.
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5 Steps To Building Your LTCi Business Plan

Developing a plan for an entire year can be a daunting task. With so many days ahead of you, it’s easy to get sidetracked and let a few months of inactivity slip and sabotage your success. It’s time to take a more disciplined approach.
 
Stay Motivated All Year
 
Be sure to write down your business plan and place it where you’ll see it each day. Also set up a repeating calendar entry each week to review the plan and the work you’ve done to achieve it.

“Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” ― Abraham Lincoln

Start small and focus on building a plan with measurable and achievable goals.
 
Set Goals
  • Be Realistic – It may sound great if your goal is to increase your Long-Term Care (LTC) Insurance business, but you might be setting yourself up for failure. Instead commit to making LTC Insurance more fully integrated into your business.
  • Make Them Measurable – Numbers don’t lie, so use them to make yourself accountable. Pinpoint a certain number of applications you’d like to write, client meetings you’d like to host, or referrals you’d like to gain.
Create A Plan
  • Develop A Strategy – Now that your goals are in place, how will you reach them? Create actionable items to focus on throughout the year. Maybe it’s simply making LTC Insurance a part of every financial planning discussion you have or it’s committing to hosting quarterly education seminars in your community.
  • Target Completion Dates – Having monthly or quarterly milestones are a great way to track success, and provides you with ample time to plan ahead.
Take Action
  • Get Motivated – Your business plan may seem foolproof, but won’t work if you don’t put it into action. Begin each day with a task to help you meet a specific goal. You’ll build momentum to keep you focused and productive.
  • Commit To Your Plan – You’ve positioned yourself for success and have taken the time to establish specific goals, strategies, and deadlines. Stick to your plan and give it a chance to work
Track Results
  • Self-Evaluate – Are you ahead of your goals or are you falling behind? Regularly reviewing your progress will provide you with direction on how to focus going forward.
  • Make Adjustments – You may find that one approach works, and another does not. Being flexible will allow you to change strategies to achieve overall success.
We’re here to help – reach out to your Long-Term Care Associate for assistance with your planning.
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The Secret to Selling LTC? A Story That Resonates

Getting clients to talk about Long-Term Care (LTC) can be tough. Many believe it won’t happen to them—they don’t see themselves among the 70% of Americans who will need LTC at some point in their lives.

So how do you break through that resistance and spark meaningful conversations?

You tell a story.

Storytelling isn’t just a way to connect emotionally—it’s a proven sales strategy.

When done right, it helps clients visualize their future, understand the value of LTC, and feel confident in their decision to plan ahead.

Storytelling Tips That Drive Sales
  1. Share Your Own Experience. Personal stories build trust. When you talk about your own journey or someone close to you, it adds authenticity and emotional depth that clients relate to.
  2. Use Real-Life Examples. Share stories of others who faced LTC challenges and how planning made a difference. These examples help clients see the real-world impact and benefits.
  3. Express Emotion. Don’t be afraid to talk about how the situation made you feel—or how others felt. Emotion sells. It helps clients connect and care.
  4. Keep It Relevant. Tailor your story to your audience. If your client doesn’t have children, avoid stories that focus on the burden LTC places on family. Make it personal to them.
  5. Be Genuine. Authenticity matters. Clients can sense when a story is exaggerated or fabricated. Keep it honest and relatable.
  6. Stay Positive. Avoid scare tactics. Instead, focus on how LTC planning brings peace of mind, financial security, and dignity.
  7. Keep It Short and Focused. Attention spans are short. Stick to the key points that matter most to your client.
  8. Invite Dialogue. Ask questions. Encourage your clients to share their own stories or concerns. This builds rapport and opens the door to deeper conversations—and ultimately, sales.
The Goal: Help Clients See Themselves in the Story

When clients can picture themselves in a future LTC scenario—feeling supported, cared for, and financially prepared—they’re far more likely to take action.

Storytelling isn’t just a tool—it’s your competitive edge.

For more guidance or help crafting your LTC story, reach out to your LTC Specialist today!

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Crack The Code On LTC Conversations With Clients 💬 Thursday, September 25

Crack the Code on LTC Conversations with Clients

Thursday, September 25th – 11.00 AM to 11.20 AM PST

REGISTER NOW

Advisors often know why clients need Long-Term Care planning—but struggle with how to present it in a clear concise manner.

Join us for Mastering the LTC Conversation: A Step-by-Step Guide for Advisors, where you will learn a repeatable process to introduce, position, and close LTC solutions with confidence.

✅ How to frame the LTC discussion so clients lean in, not tune out
✅ A proven structure for taking the conversation from start to finish
✅ How to structure an LTC plan that your clients find compelling

This webinar will give you a practical roadmap you can start using immediately with clients.

Questions?  Contact the CPS LTC Team at (949) 863-0700 Option 3.

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4 Ways To Become The LTC Expert In Your Community

In the competitive world of financial services, business professionals are always looking for ways to add value to help differentiate themselves.

In a market of one-stop shopping, becoming the local LTC resource can help you stand out in the crowd.

Build Your Brand
 
Develop relationships by contacting and joining local community organizations, like the Council on Aging, Rotary Club, or Chamber of Commerce. Establish yourself as a Long-Term Care professional and offer your services to help educate people in the community on the need for LTC planning. You can also place an advertisement or by-line article in a local publication to establish yourself as an expert on LTC.
 
Create Awareness
 
Contact local estate planning lawyers and accountants to educate them on Long-Term Care Insurance and its relevance in their practice. Remind them that protecting the assets and net worth of their clients from a LTC event can help preserve their client’s quality of life and help protect their assets.
 
You can also visit local nursing homes and care facilities to share Long-Term Care information and insight with the families of residents. Talk with them about their own vision for retirement and their personal Long-Term Care needs. Use social media to reach out to your contacts to provide expertise and ask for referrals.
 
Building Relationships
 
Keep your schedule full, and make contacts with as many potential clients as possible. In order to succeed in this field, you will need to continually educate people on the importance of Long-Term Care planning. Follow these steps to build your reputation and position yourself as an expert in the industry.
 
Generate Leads
 
Seminars or webinars are a great way to get in front of many people at one time. We offer numerous marketing materials for you to use when presenting to potential clients. Be sure to follow up with a phone call to attendees, to schedule an appointment and answer any questions.
 
Our team is here to offer you support and prospecting techniques when discussing LTC in your community. Contact us today.
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Your Clients Aren’t Average – Why Is Their Long-Term Care?

Some carriers like to claim that your clients don’t need Long-Term Care (LTC) protection beyond the average length of a care need. But preparing for only the average length of a care need can leave a large gap.
 
The Story of Averages
 
The average length of an LTC need is typically longer for women than men (3.7 years vs 2.2 years). However, in a survey of leading long-term care insurers, that story of averages doesn’t hold up.
 
With five of the seven carriers, men met or exceeded the length of claim for women, with each exceeding a million dollars! Planning for the average would’ve only covered a fraction of the cost.

The belief that average lengths of care are sufficient could create one of the most devastating financial decisions in life.

Addressing only the average care need excludes the possibility of a life-long diagnosis like Alzheimer’s or Parkinson’s. Lifetime protection is the only way to ensure that every client has exactly the amount of protection that they need, whether it’s for two months, two years, 20 years or more.
 
Your clients aren’t average, and their LTC protection shouldn’t be either. Contact us to learn more about Continuation of Benefits options, including Lifetime, to help your clients be protected against costly LTC needs.

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